Dale Carnegie's - How to Win Friends and Influence People

Extracts from "How to Win Friends and Influence People by Dale Carnegie"

Tips on Building up Personal Relationships and Making People like you

ØDon’t criticize, condemn or complain.
·What you don’t like others also don’t like. Your criticism won't be welcome.
·Criticism makes others defensive and resentful.
·Positive Reinforcement works better.

ØBecome genuinely interested in other people.
·People are most interested in themselves.
·Remember people's birthdays and their other important details.

ØTalk in terms of the other person's interests.
·Find the interests of others and talk about those things.
·If you know nothing of their interests, ask intelligent questions.

ØBe a good listener. Encourage others to talk.
·Give your exclusive attention to others.
·Urge others to talk about themselves. Ask pointed questions.

ØMake the other person feel important.
·People yearn to feel important and appreciated.
·Praise others' strengths and they'll strive to reinforce your opinion.

ØSmile.
·Greet others with smiles and enthusiasm.
·Smiling comes through even over the phone.

ØRemember People by their name.
·A person’s name to him is the most sweetest sound in any Language.
·Call people by their name and Acknowledge them